Troubleshooting with pulse mini 2

Answered

Arnaud Martin de Frémont

• October 22, 2019 22:32

Hi.

I have troubleshooting with my pulse mini 2. 

I had everything the first time I put it on but since I've no sound out on the speaker. Sound out on headphones is ok.

I am using iphone Xr or 6S or Macbook. Neither Airplay or bluetooth are working. I've also tried with netradio and usb key. It has work a little bit and after a second try nothing.

I've tried also to change network or to put it on lan. No issue.

Is someone encountering the same problem or know how to fix it.

 

Thanks

-1

• Official comment

  

  Wesley P.

  • October 23, 2019 18:43

  Hello Arnaud,
  
  I'm sorry to hear you are experiencing issues with your Pulse Mini. To help us investigate this further for you can you please send a diagnostic log from this player by going to Help > Send Support Request in the BluOS app. Once we receive your log a member of our support crew will reach out to you directly to help work towards a solution with you.

  Regards,
  Wesley P.
• 

  Jose Corral

  • November 05, 2020 13:56

  did you receive a solution? I have exacly same issue with Pulsa Mini 2i

  1
• 

  Bad Experience

  • January 13, 2023 01:32

  Me too. It's a known problem — probably hardware, that costs $275 + shipping to repair. Piece of junk. DO NOT BUY BLUESOUND!!!

  0

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