No sound TV sound from optical input

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34 comments

  • Tony W.
    Product Support Manager

    I tried all suggested remedies. The only time optical input will work is after rebooting Bluesound. This indicates no issue with cable or settings.

    Actually, it does suggest a settings issue... our Support Crew would like to see the log file and then make a recommendation.  Help, Send Support Request in the App, please.

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  • Alex

    I've raised a support request Tony.

    I got out my old Samsung - worked the moment I plugged it in.

    Interestingly I managed to get sound out of the LG via optical this evening. I pulled out the cable from the back of the TV and plugged it back in (whilst playing something) and suddenly I had sound...my excitement was short lived though, I put the TV into standby and when it awoke, no sound again. Unplugging/replugging works everytime, obviously not the solution but perhaps it indicates where the problem might be? I tried reconnecting at the powernode end but no luck, only works at the back of the TV.

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  • amglo

    Tony,

    Does it? Because we went through all of that troubleshooting in the past to determine that was not the issue. We are going for 1 year + here.

    It stops working immediately after. This doesn’t happen with my $75 DAC. It doesn’t require a reboot to recognize a signal. And once switched, the Node 2i will not recognize the optical input. There is an obvious bug in these units. Please don’t suggest it’s my cable again.

    As much as I don’t love the idea, I think Sonus may be a better option.

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  • Loi

    I run into the same problem and I tried with all working optical cables that I have but it did not work. I believe the root cause lie at the original 3.5mm adapter piece included in the package. I bought new Toslink cable with 3.5mm at one end (note I do not use adapter) and the sound go through perfectly. So it is not really the cable, the problem is at the original 3.5mm adapter.

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