not able to connect to "Amazon Music Unlimited"

Answered

Hugo Fantastik

• October 10, 2019 09:48
• Edited

Hi,

I've switched from Tidal to "Amazon Music Unlimited" and when trying to connect with my NODE2 i only get an ERR_EMPTY_RESPONSE message after login...would be thankful for a hint how to implement.

thanks in advance and best regards

 

p.s.: and just for info, i just bought the music service and have no "prime account"

p.p.s.: i'm located in Austria

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• Official comment

  

  Wesley P.

  • October 10, 2019 15:47

  Hello Hugo,
  
  At this time Amazon Music's third-party integration is only available in the United States, United Kingdom, Germany, France, Italy, Spain, and Japan. Since you are located in Austria, you will be unable to stream Amazon Music directly through the BluOS app. If you would like to listen to Amazon Music content to your Node 2i you will need to use either a Bluetooth connection or a direct analog input to have this content play from an Amazon Music compatible device to your Node 2i.

  Regards,
  Wesley P.
• 

  Hugo Fantastik

  • October 10, 2019 20:30
  • Edited

  Hi Wesley,

  i don't want to be impolite, but for a bluetooth connection i don't need a Node2....and also not for a direct input.

  And correct, i'm located in Austria but my Amazon Account "says": "Sie haben eine aktive Mitgliedschaft bei Amazon Music Unlimited in DE" - so for Amazon Music i'm located in Germany.

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• 

  Joe Sharmer

  • October 10, 2019 22:26

  Im having the same problem but in the US.

   

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• 

  Tony W.

  Product Support Manager

  • October 11, 2019 13:23

  Hi Joe

  We are investigating but in the meantime, please select Help, Diagnostics, Reboot to restart your Player. Once it is back up and running, please select Amazon from the Music Services Menu and try again.

  If the problem persist, please select Help, Send Support Request so we may review the log file.

  Thanks for your patience.

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• 

  Hugo Fantastik

  • October 15, 2019 09:41

  Hi again,

  is "Joe's soulution" also possible for me? As already written, for Amanzon Music i'm located in Germany, which is a supported location.

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• 

  Tony W.

  Product Support Manager

  • October 16, 2019 13:31

  Hi Hugo

  Please send us a log file by selecting Help, Send Support Request. This will help us determine why you cannot log in.

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• 

  Hugo Fantastik

  • October 16, 2019 19:13

  Hi Tony,

  thanks for your answer, but there's no need to do so: the new firmware (3.6) solved the problem and connection works like a charm now.

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