Spotify Connect - devices disconnect under certain circumstances

Answered

Thomas Nielsen

• October 02, 2019 22:10

The last few weeks I have had a peculiar error when streaming through Spotify Connect on my two Powernode 2. Again and again devices seem to become unresponsive. When I select them via desktop app or mobile app they just 'grey out' with a 'connecting' message, and nothing happens. Looking at the devices in the BluOS app I get the message "Spotify is playing elsewhere"

 

After a lot of investigation I have found a pattern:

If I 'like' an album of an artist X and then go to My library -> Artists -> X to play a song from the liked album, the selected device disconnects and no bluesound devices can be selected in the Spotify App.

On the contrary: If I go to My library -> Albums  and play the same song from the liked album, everything works fine.

If instead of liking an album, I like a song or follow an artist, everything works fine too.

This error seems to be exclusive to Bluesound Devices. Selecting a mobile device through Spotify Connect, the problem-songs play as normal.

 

I know this sounds pretty silly, but others seems to have noticed the problem as suggested by this thread:

https://community.spotify.com/t5/Android/Sportify-Connect-does-not-connect/td-p/4778037

 

 

 

1

• Official comment

  

  Wesley P.

  • October 04, 2019 20:09

  Hello Thomas,
  
  Thank you for bringing this to our attention.

  I have forwarded these steps you provided to our Quality Assurance team who have been able to replicate this issue. We will be reaching out to Spotify to work with them and find a resolution to this as soon as possible.

  Regards,
  Wesley P.
• 

  Celeste

  • October 08, 2019 04:09

  Thank you for posting this! I've been having a similar problem with my pulse mini (although the circumstances to create the disconnect seem different - i haven't determined the pattern yet. It just seems to happen if i choose a song directly off a liked album).

  In any case thank you for articulating this to support! Looking forward to the problem being solved. It has been plaguing me for weeks.

  1
• 

  Max Dekker

  • October 09, 2019 05:35

  +1

  0
• 

  Celeste

  • November 25, 2019 17:40

  Hi there,

  It seems like the original disconnect problem has stopped happening but now there is a new, similar problem involving spotify connect.

  If I choose a song to play from an album that has a favorited song on it via Library > Albums > (Album name) then choose a song from the album, it will play the selected song and then jump to a favorited song, play that song and then stop and disconnect from the player.

  If I attempt to play more songs from the album the player becomes unresponsive and disappears from the devices list. If I choose to play from my phone and then reconnect to the player, that works but then it goes back into the cycle of jumping to the favorited song on the album and then stopping.

  Everything seems to work fine if I'm playing playlists or radio.

  0

Please sign in to leave a comment.