Lack of detailed technical specifications

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4 comments

  • Official comment

    Hi Simon

    Bluesound Players are consumer-grade electronics products. Everything you need to know about the Node 2i is available at the product page or at support.bluesound.com. For Bluesound Professional products, please speak with your Bluesound Pro distributor.

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    patrick beauchemin

    I agree. Across the board, this company needs to regroup on Documentation Asset management and hire a stronger team of technical writers and content experts. e.g. I have a customer pay several thousand dollars for this NAD m12 and when I go to find the RS232/serial command documentation to integrate the unit into their home automation, it was impossible to find on the site and then when I contact support, come to find out, the doc is way out of date, the team hasn't kept up with documenting new serial commands for the new features (network standby).  BTW - You can set the Network Standby feature using the following command syntax:
    "Main.ControlStandby= [ON|OFF]"

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    Simon Blandford

    "Everything you need to know about the Node 2i is available at the product page or at support.bluesound.com".

    Firstly, everything that a user should need to know should be in the instruction manual, not just on some support forum. Also what IR extenders work with the Node 2i is not specified anywhere.

     

    "For Bluesound Professional products, please speak with your Bluesound Pro distributor".

    What would a pro distributor be able to tell me if there is no useful documentation even for them to refer to?

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  • Bluesound Pro does require an IR Sensor with an external power supply. We should connect to any Xantech Compatible. Please look at brands such as Niles, Speakercraftnor Xantech. 

    As for instruction manuals, it really is not wise in today's eco-conscious world to include paper manuals, especially for ever-evolving IoT products. This is why we make it readily available in the BluOS App under Help.

    You can also use the Help, Send Support Request feature in the App or e-mail us at support@bluos.net and we will be happy to assist.

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