Bluesound Node 2, output digital coaxial off. (does not send signal to external DAC)

Answered

Carlos Nascimento

• October 01, 2019 22:07

Just use for Spotify play, it always worked very well, but now the coaxial digital output has stopped working!
The optical output works well!
Does anyone have any idea what happens?

1

• Official comment

  

  Wesley P.

  • October 03, 2019 13:41

  Hello Carlos,
  
  I'm sorry to hear you are experiencing issues with your Node 2's coaxial output. I have escalated this to our support crew to investigate further for you and help work towards a resolution.

  A member of our support crew will be reaching out to you shortly to gather some further details and help to resolve this issue for you.

  Regards,
  Wesley P.
• 

  Carlos Nascimento

  • October 04, 2019 20:51

  Thanks for the return, await your contact and solution!

  Thank you

  0
• 

  Mike Brown

  • April 29, 2020 05:39

  Hello, is the response in the knowledge base? I am having a similar problem where the coax seems to work intermittently. thank you, Mike

  0
• 

  Tony W.

  Product Support Manager

  • April 29, 2020 13:41

  Hi Mike

  What you are hearing (or not hearing) is hardware-related. If disconnecting and reconnecting the cable does not resolve the issue, please select Help, Send Support Request in the App for a closer look from our Support Crew

  1
• 

  VITALIY STEPANENKO

  • July 25, 2020 13:05

  I have same problem.

  1
• 

  Sam R.

  • July 27, 2020 13:25

  Hello Vitality, 

  Please physically disconnect the cable from both the Bluesound player and the source, reboot the Bluesound player, and then reconnect both, and check to see if this resolves the issue. If not, please select Help > Send Support Request in the App for a closer look from our Support Crew

  Regards,
  Sam R.

  0
• 

  VITALIY STEPANENKO

  • July 27, 2020 15:04
  • Edited

  Hello, Sam!

  It did not help.

  Sent Support Request.

  I am waiting for your help.

  Thanks.

  Vitaliy

  0
• 

  VITALIY STEPANENKO

  • July 27, 2020 15:07

  The optical output works well.

  Coaxial cable and DAC my Parasound HINT 6 works .
  Сhecked on a CD player

  1
• 

  VITALIY STEPANENKO

  • July 28, 2020 15:31

  Hello!

  I am still waiting for your help.
  Thanks!

  0
• 

  Sam R.

  • July 28, 2020 16:24

  Hello Vitality, 

  There may be some delay in the support crew responding, as they are working through the increased requests now that customers are spending more time at home due to CV19.

  We thank you for your continued patience. 

  Regards,
  Sam R.

  0

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