BluOS controller iOS 3.4.4 Selecting radio stream doesn't work - freezes app

Answered

Thomas Davidsen

• September 28, 2019 07:59
• Edited

Hi. I just noted this problem, not sure if it appeared with latest update to iOS app 3.4.4.

I can no longer select an audio stream when listening to TuneIn stations.(As described here: https://support1.bluesound.com/hc/en-us/articles/202092793-How-do-I-change-stream-qualities-in-TuneIn-)

When I click the three buttons, the list of available streams and reliability appears but I can't select any, and I can't close the menu and go back. App needs to be killed and restarted. All other functions work fine.

Have tried removal and reinstallation with no result.

I realise that there has been issues with TuneIn lately, maybe still are, but the app freezing issue seems like a BluOS problem.

Bonus question: Is it correct that the MacOS app 3.4.9 doesn't allow us to select streams? If so, why?

Specs: iPhone Xs, iOS 13.1.1., Bluesound iOS app 3.4.4, BluOS 3.4.24, Macbook Air, MacOS Mojave 10.14.6.

Kind regards,

Thomas

1

• Official comment

  

  Wesley P.

  • October 01, 2019 15:00

  Hello Thomas,
  
  I'm sorry to hear you are experiencing issues with your TuneIn streaming. I have escalated this to our support team to investigate further to help resolve this for you as soon as possible.

  A member of our support team will be reaching out to you soon to discuss this further.

  Regards,
  Wesley P.
• 

  Thomas Davidsen

  • October 01, 2019 17:18

  Thanks very much, Wesley. Much appreciated.

  /Thomas

  0
• 

  Diederik

  • October 28, 2019 16:49

  Hey Bluesound,

  This issue stills exists in the current app version 3.6.1. 

  Cheers!

  1
• 

  Thomas Davidsen

  • October 29, 2019 19:02

  Yes, it does. I was a bit disappointed that two new app versions have been released without the issue being solved.

  0
• 

  Diederik

  • October 31, 2019 19:42

  Fixed in 3.6.2! Thanks!

  0

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