Home theatre system not working

Answered

Margot King

• September 29, 2019 08:44

Hi,

I have read earlier posts on this from a little while ago - home theatre system not working.  We are having the same problem.  We've configured the home theatre group and deleted the group 100 times to try again and can't get it to work.  I noticed the problem on one of the earlier posts was due to signal strength.  Our signal strength is above 55 - so I think ok.  What else can it be? 

 

 

 

 

 

0

• Official comment

  

  Wesley P.

  • October 01, 2019 15:13

  Hello Margot,
  
  I'm sorry to hear you have been experiencing issues with your home theatre group. I have escalated this to our support crew to investigate further and resolve this issue for you.

  A member of our support crew will be reaching out to you shortly to gather some further details and help to provide a solution for you as soon as possible.

  Regards,
  Wesley P.

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