pulse flex is stuck in hotspotmodus (green light) after update player

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    Wesley P.

    Hello Info,

    I'm sorry to hear you are experiencing connectivity issues with your Pulse Flex. I can see that you have already created a support request with our support crew. What I would suggest is to continue to work with them to find a solution to this issue.

    In the meantime what I would recommend is to verify that your WiFi password is correct as this would result in issues similar to the ones you have described.

    Regards,
    Wesley P.

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    Bill warbey

    my pulseflex is stuck with Green light on. My wifi network cannot find it and I cannot turn it on or off. Removing the power lead the light goes off but returns to green if plugged back in - the speaker is unusable

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    Sam R.

    Hello Bill,

    I would recommend redoing the WiFi setup process by connecting the Flex to the router via Ethernet (temporarily) and navigating to Settings > Player > WiFi in the BluOS app. 

    If the issue persists however, please reach out to our support crew directly at support@bluesound.com and a member will be able to assist you further.

    Regards,
    Sam R.

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