Can not get Amazon HD to play thru BlueOS

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    Wesley P.

    Hello Sonnie,

    Just recently Amazon has released their Amazon Music HD service which is now supported by the BluOS app. To access the HD content on Amazon's music service ensure you have an active Amazon Music HD account, then sign into your Amazon Music account in BluOS by going to Music Service > Amazon Music > Login where you will be brought to an Amazon webpage to sign into your account.

    If you are having trouble signing into Amazon through Google Chrome, I would suggest trying to log into Amazon Music from a mobile device or changing the default browser on your computer to see if this helps.

    After signing in Amazon Music will appear as an available source on the left side of the BluOS app, then simply select your favorite music and if a HD version of the song is available BluOS will play it at the highest available quality.

    If you are still unable to sign into your Amazon Music account, please feel free to contact our support crew directly at support@bluesound.com and one of our analysts will be happy to investigate this further for you.

    Regards,
    Wesley P.

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    Sonnie Parker

    I got it working on FF ... and now on Chrome.

     

    However, I am getting audio drop outs with anything HR ... despite 40+Mbps download and 30+ upload speeds that I just tested.  Tidal MQA works fine.

     

    Regards,

    Sonnie

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    Tony W. - Product Support Manager

    Hi Sonnie

    What is the signal strength to your BluOS Player?

    https://support.bluos.net/hc/en-us/articles/360000220487

     

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