Pulse Flex, 3-days old, no longer powers on
Answered
Hello,
We just purchased 2x Pulse Flex, 1x Pulse Mini, and a Node+Duo kit from the Canadian outlet store.
One of the two Pulse Flex appears to have died suddenly last night while we were testing all of them in a room together. No lights turn on when powered.
Not a great first impression of the product, and it sounds like this may happen somewhat frequently based on the forum posts I'm reading?
Are there remediating steps or anything that can be done, or would we just return the unit in this situation?
Trying to decide whether to purchase several more of the Mini and a Node2, but having one of these day the first time we use it is making us falter.
The order was made under a different email than I posting here under.
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Official comment
Hello Darius,
I'm sorry to hear you have experienced a fault with your Pulse Flex. This is definitely not a common occurrence with our devices and we will do what we can to make this right for you.Please continue to work with us through the support request which you created and we will resolve this for you as soon as possible.
Regards,
Wesley P. -
Happened to me as well
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Hi Roland
If it's less than 30 days old, your dealer will be happy to help. 31 days or older, support@bluesound.com can assist.
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I have a brand new pair of Pulse Flex 2i. The software is updated and I'm not using a battery pack. The speakers have been functioning well for exactly 1 day. After unplugging them they stopped working.
The only thing that changed today was adding a new Powernode N330. I managed to get everything functioning. But then the app suddenly couldn't find any players. According to your support page i had to perform a network reset, meaning unplugging all devices. After plugging them back in the speakers won't start up. I do see a red light, then a blue light and then nothing. Dead.
After the network reset the Powernode is detected by the app. But of course the speakers aren't since they don't start up.
Could you please help me with these 2 actions:
- Proper function of the Pulse Flex speakers. I don't want dead speakers again. They are brand new. It's kind of bizarre to be honest.
- Please send me a manual how to set up the Powernode 330 with wired front speakers and wireless back speakers (pulse flex). What is the right order? First setting up the back speakers? First the Powernode? What other peculiarities are there in setting up this system?
I am tech savvy but as you can tell i have become insecure from the dead speakers incident and the lack of proper manuals. If i don't get it to work i will send everything back. Hope you can assist.
Thank you for your help.
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PS. I think it's fair to conclude my dealer can't help me with these issues. They are too specific. It's just a general electronics dealer like so many.
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Hi Roland
Getting Started is right here https://support.bluos.net/hc/en-us/articles/360000303528 along with hundreds of other FAQs at support.bluesound.com - you can, as suggested, e-mail support@bluesound.com and they will be happy to help.
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This is the exact page i used to set the system up. It didn't work.
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Thanks for your help Tony. But it makes me wonder. I buy an expensive music system. And in order for it to work i need to search through many forum threads (that are not helpful). And then I need extra support on top of that. What about a proper manual? We are talking about a MUSIC system. I'm not trying to set up a rocket launch system. It's just an amplifier and some wireless speakers. Please provide some proper help. Thank you.
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