Amazon HD not playing at 24/192

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14 comments

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    Tony W. - Product Support Manager

    Hi Arthur

    Log out of Amazon in Music Services - in the Help Menu, select Diagnostics, Reboot. Once the player restarts log back into Amazon and try again.

    If the problem persists, please select Help, Send Support Request so we may take a closer look at the log file...

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    Richard Gray

    Don't worry, my Node 2i has literally just asked me to apply an update, and now it works! 192000/24/2 reported.

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    Arthur Schwartz

    I can't get Amazon HD on my bluos iphone app, only regular amazon music.  What do I do?

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    Ciaran Henry

    Please note that my Node 2 log file also says 24/192 but an external DAC says 96/24 only so may be an issue here

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    Tony W. - Product Support Manager

    Hello Ciaran - I would check your DAC - if you are on BluOS 3.4.24 and your system log says 192000/24/2, it is not your NODE

     

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    Ciaran Henry

    i am rechecking the setup - thanks Tony

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    Ciaran Henry

    I Checked with my friend who has the DAC and Node 2 - says Qobuz and Amazon HD only outputting 24/96 over coax on 24/192 tracks (REM Automatic for the people)

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    Ciaran Henry

    He has applied the update btw

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    Tony W. - Product Support Manager

    Hi Ciaran - your friend should send a support request via the App so we may take a closer look - again, I would check your DAC. - If you are listening to MQA (and not standard HD), ensure your DAC is MQA compliant and in the audio settings of the NODE, set it to say you have an external MQA compliant DAC.

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    Ciaran Henry

    ok but neither service is MQA

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    Tony W. - Product Support Manager

    I realise that Ciran... I am clarifying if you are...

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    Ciaran Henry

    OK after a soft reboot from the player the issue is resolved - sorry for the false alarm

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    Jon Heyesen

    Just a quick thanks to Tony and the Bluesound team for the quick work on this. I mean, Amazon UHD has been out less than a week and already a patch was pushed out to ensure compatibility. Good stuff. 

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    Tony W. - Product Support Manager

    aw shucks - I'm just the guy at the podium but will pass the kudos on to our whole team of engineers, qa testers and our Product Manager who has been working with Amazon on this for some time now - I am sure the will say it is our pleasure though...

    Thanks for #LivingHiFi

     

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