I think I submitted a request for support on Saturday after close to a full day of trying to bring my Node 2 back onto my wireless network. Until I took the Bluesound Mac app's suggestion that there was a firmware update and tried to install it, the device had been working fine for a number of months. But several days later and at least one full business day, I have not heard anything from tech support other than the automated reply after my initial request.
The problem is this: after the firmware install, the node 2 disappeared from my wireless network. I've been through the reset process so many times my index finger is getting bent out of shape. After so mamy retries and so many can't complete the process and the big blue X in a circle, the device would no longer go to blinking red at all but just went into a blue light suggesting it was connected to the network (it wasn't).
I thought maybe installing the firmware using a USB stick after downloading the software from this site would do the trick. To date, I have submitted 3 separate requests for the firmware, got the automated message that I would receive an email link with the updated firmware for downloading "shortly". I have never received an email link to download the firmware. Tried different email addresses, checked my spam filters.....nothing. So installing firmware via a USB stick was out.
So tonight I finally bit the bullet and moved the Node 2 close to my router (not easy because of the unplugging in a heavy stereo cabinet) and directly connected it to the router with an ethernet cable. This at least got me past what had become a persistent red light into a blue light. I could "see" the device in my Bluesound app. I disconnected it from the router to try the wireless setup again.
No luck - did get to the blinking green light and in the Bluesound app it sees the device to connect to it as a wireless network but after giving it the name of the wireless network and the password, I get the Blue circle of death. Spins and spins and then tells me to retry setup...
Not a happy camper..... and I have learned my lesson about firmware updates when everything is working OK.
Anyone on that end who can help me get this Node 2 back onto my wireless network even if it means rolling back the firmware update?
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