Node 2, Firmware Update Blue Circle of Death, No Support Response

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6 comments

  • Official comment
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    Tony W. - Product Support Manager

    Hi James

    We do apologise for the delay - you will be hearing from us shortly - that being said, unplug the player for 5 seconds and then plug it back in. This should resolve any network connectivity issues you are seeing.

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    James Swartz

    Thanks but done that many times. Doesn't do anything.

    I hope you guys can get back to me soon - this is driving me nuts.

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    Paolo M.

    Hi James, I have a very similar problem and, like you, I think I'm going nuts. What's worse is in my case the player is literally new out of the box, and started upgrading automatically upon first setup, then it got stuck and now I get the spinning blue circle of death.

    Did you ever hear back from support and manage to solve the issue? 

    I did receive the the latest firmware via email, but the player doesn't seem to load it as I still need to trigger the reset mode to do so, however the procedure (unplugging for 10" + re-plugging + pressing the play/pause button until it goes green) won't work.

    I believe my player is stuck as the light goes straight to red without even flashing blue. So frustrating!

    Thank you

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  • Hi Paolo

    I have escalated your issue. We will be in touch.

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  • Avatar
    James Swartz

    Hey Paolo,

    Sorry to hear you're going through the same issue - it's a time killer to get it figured out. I did hear back from support and they scheduled a call but before we talked, I figured it out from combing through prior messages. One thing BlueSound always emphasizes is Router settings and, for some reason, I had to reset my router after all the new installs. I probably unplugged it and did a complete restart and that might have put it back to factory settings, particularly something called IGMP Snooping.

    Check out this post. If you have an ASUS router, I recommend going in as admin and changing the settings per the instructions in this post below. Once I made those changes, everything started working again and has worked since, including several additional firmware updates. My guess is that even if you don't have an ASUS router, the router settings could be the issue.

    Good luck!

    https://www.snbforums.com/threads/rc-ac68u-media-bridge-mode-bonjour-zeroconf-multicast-filtering.21689/page-2#post-190344

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    Paolo M.

    [Thanks Tony W. - Product Support Manager - looking forward to hearing back from the team, although since it's new it looks like the retailer is going to arrange a swap-over]

    Hi James Swartz, 

    Thanks for getting back to me and sharing all these details. I will have a look at my router settings just to double check and rule that out. 

    I believe my case, while similar to yours in the results, might be slightly different as my solid red light behaviour looks slightly different from your, from what I have read. 

    Luckily the customer support from which I have purchased the unit have been super responsive and offered a swap-over, so it looks like that will be my first go to solution. 

    I will let you know how it goes, in case anyone else comes across a similar issue and reads this thread.

    Cheers,

    Paolo

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