Mac Os Controller 4.9 looping back to "update available" after installation

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10 comments

  • Official comment
    Tony W.
    Product Support Manager

    We have found the issue and resolved it at the hosting upgrade server end. It was reporting the wrong version as the latest to Mac users. I am told this was resolved at 10:17 am ET (North America). If the problem persists, please close and relaunch the App.

    Thank you for your patience and for bringing it to our attention, we apologise for the inconvenience. 

  • Thomas Davidsen

    Same issue here, same software specs, MacBook Air.

    Apart from the update issue, desktop app works fine.

    /Thomas

    1
  • Yann André Gourvennec

    Looks like a bug to me.

    0
  • Dalemurray

    Same OS, same problem.

    0
  • Tony W.
    Product Support Manager

    Thank you for bringing this to our attention - we are evaluating it. Please restart your Mac to resolve this.

    0
  • Dalemurray

    My Mac has been restarted several times and it still occurs.
    I removed the previous 3.4.9 installation
    downloaded a new copy of 3.4.9
    Installed it.

    Still occurs.

    1
  • Tony W.
    Product Support Manager

    Thank you for the feedback Dale - I have forwarded it along and do apologise for the inconvenience  

    1
  • Thomas Davidsen

    Resolved here, thanks.

    /Thomas

    1
  • Yann André Gourvennec

    I rebooted and it works now. Thanks!

    1
  • Dalemurray

    Whatever you did on the server side resolved it for me. 

    1

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