Mac Os Controller 4.9 looping back to "update available" after installation

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10 comments

  • Official comment
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    Tony W. - Product Support Manager

    We have found the issue and resolved it at the hosting upgrade server end. It was reporting the wrong version as the latest to Mac users. I am told this was resolved at 10:17 am ET (North America). If the problem persists, please close and relaunch the App.

    Thank you for your patience and for bringing it to our attention, we apologise for the inconvenience. 

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    Thomas Davidsen

    Same issue here, same software specs, MacBook Air.

    Apart from the update issue, desktop app works fine.

    /Thomas

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    Yann André Gourvennec

    Looks like a bug to me.

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    Dalemurray

    Same OS, same problem.

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    Tony W. - Product Support Manager

    Thank you for bringing this to our attention - we are evaluating it. Please restart your Mac to resolve this.

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  • Avatar
    Dalemurray

    My Mac has been restarted several times and it still occurs.
    I removed the previous 3.4.9 installation
    downloaded a new copy of 3.4.9
    Installed it.

    Still occurs.

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    Tony W. - Product Support Manager

    Thank you for the feedback Dale - I have forwarded it along and do apologise for the inconvenience  

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    Thomas Davidsen

    Resolved here, thanks.

    /Thomas

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    Yann André Gourvennec

    I rebooted and it works now. Thanks!

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    Dalemurray

    Whatever you did on the server side resolved it for me. 

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