Node 2i Volume Fluctuations/Distorted Audio

Answered

Robert Hahn

• September 02, 2019 16:14

I have a Node 2i connected by ethernet cable to my home network.  When I play music from Tidal, the volume fluctuates within each track.  Also, some tracks have a distorted sound, where the instruments/vocals have a shimmer/reverb that is not part of the track.  

I am perplexed by this and would welcome assistance/thoughts.

Thanks.

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• Official comment

  

  Tony W.

  Product Support Manager

  • September 03, 2019 17:25

  Hi Robert

  Volume fluctuation may be at TIDAL's end depending on the track. The reverb is interesting though. Please select Help, Send Support Request so we may take a closer look at the log file.

   
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  Robert Hahn

  • September 07, 2019 19:41

  Thanks for this.  I followed your instructions and it does not seem to fix things.  For example, when I listen to Vince Gill's "Okie", the volume fluctuates and the vocals are distorted.

  What are some next steps?

  I see you say to select "Help", but I don't see that anywhere, can you please send a link or point me towards it?

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  Tony W.

  Product Support Manager

  • September 09, 2019 12:19

  In the BluOS App, select Help, Send Support Request in the Navigation drawer

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  Robert Hahn

  • September 12, 2019 21:02

  I sent a "Send Support Request" 4 days ago.  Also, when I stream Tidal to my iPad or iPhone, there is no volume fluctuation or audio distortion on any of the tracks that have those problems when I stream them on my Node 2i.

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