Mac/Itunes Airplay not available

Answered

Nicolas

• September 07, 2019 17:11
• Edited

Hi,

I run my playlist from Itunes on an Imac.

None of the players I have show on Airplay, either through Itunes, or on the menu bar selection.

I had this issue already 5 months ago, and still not working.

I have juste updated both my players and desktop applications to latest versions, no change.

Has anybody have the same issue?

Any tips?

Nicolas

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• Official comment

  

  Tony W.

  Product Support Manager

  • September 09, 2019 14:19

  Hi Nicolas

  AirPlay is only available on Bluesound 2i models - If you are on 2i Players and still have an issue, please select Help, Send Support Request in the app and we can take a further look after reviewing the log files of the Player...
• 

  Nicolas

  • September 09, 2019 21:36

  Hi Tony,

  I do have a Flex 2i, connected as stereo with a Flex and it doesn't show on airplay.

  This is the case for both Iphones and computers, all up to date with systems and applications.

  This is a bit of a setback from previous queries as at least I did have airplay showing in that configuration when it was first launched.

  I will send a log but would apprciate a solution with this.

  Best regards,

  Nicolas.

   

   

   

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• 

  Tony W.

  Product Support Manager

  • September 10, 2019 13:06

  Hi Nicolas

  When you made the stereo pair, the older FLEX without AirPlay was most likely the Primary Player of the group. Try breaking the group, selecting the FLEX 2i and then recreate the Stereo Pair FIxed Group with the FLEX 2i selected.

   

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  Nicolas

  • September 10, 2019 21:08

  Dear Tony,

  Fantastic, it did work, thank you for yor help, back on with Airplay.

  Just a shame I am still experiencing drop outs (less though) when combining it with other first generation speakers.

  But it works, thank you.

  Nicolas.

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• 

  Tony W.

  Product Support Manager

  • September 11, 2019 13:02

  Here are some things to try...

  In the settings menu, select Player, Customise Sources, and in both Analogue and Optical, disable A/V Mode... if that does not help, check out and see if your FLEX 2i is on the 5 or 2.4 band If it's on the 5, move it to the 2.4 so it matches the older model. If you still have problems, break the group and send a support request from each player so we may see both log files and our Support Crew can troubleshoot further...

   

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