Several networking problems after update
AnsweredMy set-up:
Powernode 2i (PATRATOR) wired connection
Powernode 2i (NOVASTAR) WiFi connection
2x Flex 2i with WiFi connection
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This system was working almost flawlessly (some glitches aside). I could connect any source to the main system (PARTRATOR) and let all others join in for sound everywhere in my home.
Two days ago I was notified of an update of the BlueSound system. I was connected to the NOVASTAR unit at that time. Late at night so I went to bed thinking tomorrow it will be all done. But the next day the PATRATOR unit was no longer visible in the app. I could connect through Bluetooth but no other way. The last source it was playing was Bluetooth since there is no SOUNDCLOUD integration!
I restarted PARTRATOR (not visible) and after that the router of my network just to make sure connections would be fresh. Still not visible. I performed a factory reset but was still unable to connect to it. I unplugged it and used WiFi for connection. Now the unit is visible again.
Current remaining problems:
- no wired connection is possible, if i plug it in again it's gone (lights are blue). Lights flash like normal ethernet connections, colour is blinking orange after a while.
- multi-room audio playing fails, i can't connect two players anymore. Not from PATRATOR but also not from NOVASTAR. Empty error messages or messages about not being able to connect appear. I have played with NOVASTAR and the FLEX 2i units before without PATRATOR, this worked fine before the update (it should not be the limitations of my router at this point).
- annoyingly the alarm function is not working anymore. I was used to waking up to my favorite tunes but it does not start at the desired time. Also on the settings-screen it will say "Alarm on Monday 06:45 ..." even if I change the schedule without Mondays. Not a networking issue but not going to open a separate post for it.
Hopefully anyone has some insights into this? I have a party at my place on Sunday and was hoping to show off the system to the many SONOS users that exist among my friends..
Thanks!
Arjen
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Official comment
Hi Arjen
We would like to see the log from PARTRATOR, please select it in the App and select Help, Send Support Request so we can help figure out what went wrong.
Thanks
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