Can't index music files in sub directories

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8 comments

  • Official comment
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    Tony W. - Product Support Manager

    Sounds like a permissions issue on your Synology drive. We have seen this if you moved rather than copied the music from say a Windows PC to a NAS. Check the permissions of the sub-directories and files on the NAS and make sure Everyone has 'Read and Access' permissions on all the child files. Check your Synology documentation for details.

    If problems persist after resolving that and selecting Help, Diagnostics, Rebuild Index, send us the log file in Help, Send Support Request and we can look into it further for you.

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    Tom Elkin

    Just sent a Support Request.

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  • Avatar
    Tom Elkin

    Hi,

    The permissions look fine to me.  If I mount the drive onto my Mac, with the same user the Node 2i uses:

    $ mount

    //bluesound@diskstation.local/music on /Volumes/music (smbfs, nodev, nosuid, mounted by tom)

    Every directory / file in the file tree looks like this:

    drwx------ 1 tom staff 16384 12 Jun 10:51 FLAC

    -rwx------ 1 tom staff 32151715 3 Oct 2015 01 - Back In The Saddle.flac

     

    If I navigate my music library via the Folders option, I can see the entire directory tree, but no music files.

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  • Avatar
    Tom Elkin

    Just did another reindex.  Same problem.

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    mbiederman

    Did you receive any tips?  bumping as I have the same issue here.

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  • Hi MBiedman

    If you are still having issues, please select Help, Send Support Request in the App so we may see the log file.

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    Tom Elkin

    mbiederman-  Not really anything of use.  I still haven't managed to import all my FLAC music files.  I still think the advise given, of continuing to retry the reindex with different subsets of albums, a ridiculously painful and frustrating process.  Worse still, after 14 cycles of indexing and removing those albums suspected of breaking the reindex, I was able to import all those "quarantined" albums individually.

    I am contemplating returning my Node 2i for refund under Australian consumer law.

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  • Hi Tom

    The issue you are seeing is not related to the NODE 2i but the old computer problem of Data in = Data out resulting in Problem in = Problem out. 

    Were you able to locate the problematic file our Level2 support suggested. I am having our team re-open your request.

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