Can't index music files in sub directories

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4 comments

  • Official comment
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    Tony W. - Product Support Manager

    Sounds like a permissions issue on your Synology drive. We have seen this if you moved rather than copied the music from say a Windows PC to a NAS. Check the permissions of the sub-directories and files on the NAS and make sure Everyone has 'Read and Access' permissions on all the child files. Check your Synology documentation for details.

    If problems persist after resolving that and selecting Help, Diagnostics, Rebuild Index, send us the log file in Help, Send Support Request and we can look into it further for you.

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    Tom Elkin

    Just sent a Support Request.

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    Tom Elkin

    Hi,

    The permissions look fine to me.  If I mount the drive onto my Mac, with the same user the Node 2i uses:

    $ mount

    //bluesound@diskstation.local/music on /Volumes/music (smbfs, nodev, nosuid, mounted by tom)

    Every directory / file in the file tree looks like this:

    drwx------ 1 tom staff 16384 12 Jun 10:51 FLAC

    -rwx------ 1 tom staff 32151715 3 Oct 2015 01 - Back In The Saddle.flac

     

    If I navigate my music library via the Folders option, I can see the entire directory tree, but no music files.

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    Tom Elkin

    Just did another reindex.  Same problem.

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