Can't index music files in sub directories

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Tom Elkin

• July 31, 2019 23:51

Hi,

It seems that my Bluesound Node 2i can't index music on a Synology drive I mount (using SMB protocol) if there's albums nested within sub directories.  In my main music collection directory, I have a volume \music that contains directories named after genres, e.g. \music\Pop that then contains albums, e.g. \music\Pop\Best of Britney.  When I configure a network directory as \music, it doesn't add any of the music to my library.  If I map the directory as \music\Pop, then it adds all the albums contained within that Pop directory.

This seems like a weird limitation.  Is this the expected behaviour?

Thanks.

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• Official comment

  

  Tony W. - Product Support Manager

  • August 01, 2019 18:10
  • Edited

  Sounds like a permissions issue on your Synology drive. We have seen this if you moved rather than copied the music from say a Windows PC to a NAS. Check the permissions of the sub-directories and files on the NAS and make sure Everyone has 'Read and Access' permissions on all the child files. Check your Synology documentation for details.

  If problems persist after resolving that and selecting Help, Diagnostics, Rebuild Index, send us the log file in Help, Send Support Request and we can look into it further for you.

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  Tom Elkin

  • August 04, 2019 02:22

  Hi,

  The permissions look fine to me.  If I mount the drive onto my Mac, with the same user the Node 2i uses:

  $ mount

  //bluesound@diskstation.local/music on /Volumes/music (smbfs, nodev, nosuid, mounted by tom)

  Every directory / file in the file tree looks like this:

  drwx------ 1 tom staff 16384 12 Jun 10:51 FLAC

  -rwx------ 1 tom staff 32151715 3 Oct 2015 01 - Back In The Saddle.flac

   

  If I navigate my music library via the Folders option, I can see the entire directory tree, but no music files.

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  Tom Elkin

  • August 04, 2019 03:37

  Just did another reindex.  Same problem.

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  Tom Elkin

  • August 04, 2019 03:39

  Just sent a Support Request.

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  mbiederman

  • January 23, 2020 21:17

  Did you receive any tips?  bumping as I have the same issue here.

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  Tony W. - Product Support Manager

  • January 23, 2020 21:50

  Hi MBiedman
  
  If you are still having issues, please select Help, Send Support Request in the App so we may see the log file.

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  Tom Elkin

  • January 27, 2020 07:06

  mbiederman-  Not really anything of use.  I still haven't managed to import all my FLAC music files.  I still think the advise given, of continuing to retry the reindex with different subsets of albums, a ridiculously painful and frustrating process.  Worse still, after 14 cycles of indexing and removing those albums suspected of breaking the reindex, I was able to import all those "quarantined" albums individually.

  I am contemplating returning my Node 2i for refund under Australian consumer law.

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  Tony W. - Product Support Manager

  • January 27, 2020 15:58

  Hi Tom

  The issue you are seeing is not related to the NODE 2i but the old computer problem of Data in = Data out resulting in Problem in = Problem out. 

  Were you able to locate the problematic file our Level2 support suggested. I am having our team re-open your request.

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