Software Upgrade - not completed

Roy Harvey

I offer this as an FYI for what others may experience with the latest software upgrade.  It seemed best you be aware that for at least one user it didn't work.

I sat down to listen to some music on my NAD M32 with the BluOS add-in card.  I was greeted with a notice that there was a new release of BluOS for my device.  It said that the install could take up to half an hour.  Rather than listening to music, I told it to go ahead with the update.

The front panel display of the M32 changed, and I started reading instead of tracking what was happening.  After a while I noticed that noting much seemed to be happening.  I looked closer at the M32 display - it is too far away for me to read clearly from where I sit.  It said something like Stage 1 Error 1.  I did not take notes or a picture, but I am certain that was the essence of the message.  I went back to reading.  Eventually the M32 powered down.  I waited another 20 minutes, unsure if it might be Doing Something despite apparently being Off.

When I powered it up again I went through the M32 menus using the front screen and established that it was running 3.4.13.

When I started the app on my iPad I was given the same choice as before, upgrade or put it off 24 hours.  I chose the delay, and then played some music.

After a bit of a search on the BlueSound web site I found reference to release 3.4.20, dated four hours old.  I assume that is what my update experience was trying to achieve.

I am not sure if, having told it to delay for 24 hours, I can override that to tell it to upgrade immediately.  I will try to get it to start sooner than tomorrow.

Just thought you should know.

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Comments

10 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Roy - If you select 'Delay 24 Hours' you can jump to the upgrade at any time by selecting Help, Check for Upgrade.

    The Error 1 indicates that your player could not establish connection with the Upgrade Server usually due to a network problem. If it occurs again, please visit the NAD M32 product page and on the Downloads tab, download BluOS 3.4.20 to a USB Stick and upgrade that way as per instructions there.

     

  • Roy Harvey

    On the second try today I am again at Stage 1 Error 1.

    This seems odd as it has been streaming TIDAL without any issues.

    Do I have to wait for the error message to go away?  Is there a safe way to interrupt whatever it is doing now?  Since what it is doing appears to be nothing?

     

    0
  • Tony W.
    Product Support Manager

    You may safely interrupt. Try the USB stick and if that doesn't work, reboot and select Help, Send Support Request so we may also see the log file.

     

    Thanks Roy

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  • Roy Harvey

    You will be happy to know that I found the problem.  I found the log - interesting reading! - and it said:

    Couldn't resolve host 'upgrade.nadelectronics.com'

    Guess what?  When I put upgrade.nadelectronics.com in my browser I get back

    404 - Not Found

    I have no problem reaching nadelectronics.com.  It is a DNS problem.  

    So now you know what you need to get fixed.

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  • Tony W.
    Product Support Manager

    Hi Roy

    Thanks for the momentary heart failure. I have immediately reported your issue to QA and Engineering. We just ran some tests on our end and the issue is not at our end as we have successfully run tens of thousands of updates with that same path. The path you are looking at is in fact a little deeper and includes subs. 

    Please check your DNS on your router. You may want to try changing it to 8.8.8.8/8.8.4.4 to Google's Universal DNS. That or the USB work around I suggested.

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  • Roy Harvey

    Sorry about your heart.

    FYI, my DNS is the one that Comcast assigns. 

    Here is what I got back from nslookup:

    C:\Users\Roy>nslookup upgrade.nadelectronics.com
    Server: cdns01.comcast.net
    Address: 2001:558:feed::1

    Non-authoritative answer:
    Name: upgrade.nadelectronics.com
    Address: 162.210.49.86

    When I ping 162.210.49.86 it comes back fine.  When I put it in my browser I get a 404 - Not Found.

    Can you tell me if 162.210.49.86 is yours?  Or was?  DNS changes can sometimes be slow to propagate.

    Thanks!

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  • Roy Harvey
    • Edited

    Truth being stranger than fiction, using the PC (WIN 10) app I just did Help / Update Check - Player, to which I got the response "No update available."  (I was also told the controller is up to date.)  Then Help / About brought the news BluOS: 3.4.20.

    I guess the last try - around the time I posted my most recent message - worked.

    Thanks for all your help, and time!

    Just one question left.  Somehow I managed to bring up the Log earlier.  And of course when I wanted to view it again, I can't figure out how I found it.  It would be nice to see what a successful update looks like in the log.

     

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  • Vincent van der Leun

    One way to get to the logs is the following procedure:

    • Find the IP address that is assigned to your player
    • Enter the IP address in a desktop browser (I always prefix it with "http://")
    • In the web interface, choose "Diagnostics". On the upper right side, there should be a button "More". Click it

    The text output includes a reasonable amount of the last lines of the log.

    I'm not sure how to get the full log at this time.

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  • Tony W.
    Product Support Manager

    Hi Vincent, Help, Diagnostics, More in the App is much easier....

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  • Roy Harvey

    Thanks, Vincent and Tony.  Yes, the easy way is certainly through Help!

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