Continuous red light node 2

Answered

Comments

11 comments

  • Official comment
    Wesley P.

    Hello Ab,

    I'm sorry to hear you're experiencing issues with your Node 2. I have escalated this to our support crew to help investigate the issue and work towards a solution with you.

    A member of our support crew will be reaching out to you shortly to gather some additional details and see what they can do to resolve this for you.

    Regards,
    Wesley P.

  • Bram Jeurissen

    Hi,

     

    What is the fix? Running into the exact same problem. I would like to hear from u.

    0
  • Tony W.
    Product Support Manager

    Hi Bram

    I have escalated your issue. We will be in touch

    0
  • Tuomas Seppänen

    Hi, same problem, stays red whatever I do. Been like that over a day now.

    Tuomas

    0
  • Sam R.

    Hello Tuomas, 

    I have escalated your case. The support crew will be in touch as soon as possible. 

    0
  • Karl Eriksson

    Hello, 

    I have the same problem, what can I do?

    Regards

    Karl

    0
  • Sam R.

    Hello Karl, 

    Please reach out over email via support@bluesound.com and our support crew will be happy to assist

    0
  • Doug Walton

    Wow - getting ready to post the same issue, and now I see that it's just a multi-year, ongoing runaround non-response from Bluesound support.  Pretty sad.  Apparently my only choice is to learn how to solder and get a bunch of capacitors, or just bin the thing and buy a new one?  

    0
  • Seppi Evans
    Hi-Res

    Doug, most issues are actually fixed with a hardware reset and firmware update. Suggest you contact support for further help. Please email then… support@bluesound.com

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  • Doug Walton

    At least 10 different variations of the documented hardware reset have been performed on my Node 2.  Why would I need to update the firmware when the firmware that was already installed was working fine, and the device was not in the middle of an update, because I had not triggered it? 

    No matter - a Wiim Pro will be here soon, and it will be a better overall solution for me since I don't need the DAC in the Node 2.  And no more suffering through the crummy Qobuz implementation in the BluOS iOS app.

    0
  • Tony W.
    Product Support Manager

    Hi Doug

    Our Support Crew will be in touch

    0

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