Continuous red light node 2

Answered

Ab Koopmans

• July 29, 2019 14:46

Hello,

My Node 2 stays with continuous red light since yesterday. As read in forum I disconnected the power, unfortunately without success. The node 2 isn’t responding. Nothing works. Can you please tell me what to do?

 Thank you in advance.

kind regards. 

Ab Koopmans. 

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• Official comment

  

  Wesley P.

  • July 29, 2019 20:44

  Hello Ab,
  
  I'm sorry to hear you're experiencing issues with your Node 2. I have escalated this to our support crew to help investigate the issue and work towards a solution with you.

  A member of our support crew will be reaching out to you shortly to gather some additional details and see what they can do to resolve this for you.

  Regards,
  Wesley P.
• 

  Bram Jeurissen

  • October 27, 2019 07:37

  Hi,

   

  What is the fix? Running into the exact same problem. I would like to hear from u.

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• 

  Tony W.

  Product Support Manager

  • October 28, 2019 15:13

  Hi Bram

  I have escalated your issue. We will be in touch

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• 

  Tuomas Seppänen

  • September 03, 2020 14:27

  Hi, same problem, stays red whatever I do. Been like that over a day now.

  Tuomas

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• 

  Sam R.

  • September 03, 2020 20:13

  Hello Tuomas, 

  I have escalated your case. The support crew will be in touch as soon as possible. 

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• 

  Karl Eriksson

  • March 24, 2021 16:01

  Hello, 

  I have the same problem, what can I do?

  Regards

  Karl

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• 

  Sam R.

  • March 24, 2021 19:37

  Hello Karl, 

  Please reach out over email via support@bluesound.com and our support crew will be happy to assist

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• 

  Doug Walton

  • August 20, 2023 17:51

  Wow - getting ready to post the same issue, and now I see that it's just a multi-year, ongoing runaround non-response from Bluesound support.  Pretty sad.  Apparently my only choice is to learn how to solder and get a bunch of capacitors, or just bin the thing and buy a new one?  

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• 

  Doug Walton

  • August 20, 2023 19:49

  At least 10 different variations of the documented hardware reset have been performed on my Node 2.  Why would I need to update the firmware when the firmware that was already installed was working fine, and the device was not in the middle of an update, because I had not triggered it? 

  No matter - a Wiim Pro will be here soon, and it will be a better overall solution for me since I don't need the DAC in the Node 2.  And no more suffering through the crummy Qobuz implementation in the BluOS iOS app.

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• 

  Tony W.

  Product Support Manager

  • August 21, 2023 12:24

  Hi Doug

  Our Support Crew will be in touch

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