Complete failure of system
Answered
Hello,
Yesterday I had my Vault 2i and 2 Flex players working perfectly well up until about 3 o'clock yesterday. I decided to add some new music to my Vault via discs I had bought. All went well. Then I chose to listen to a specific album. It was interrupted by another track playing randomly in between the album, Bob Marley in the middle of Amy Winehouse. Then the players all paused, I had them all playing, stopped and thought about what to do next. I opened the Android app and the dreaded blue circle was spinning away; then the music played, Amy Winehouse. Then it stopped and only the upstairs player was playing Bob Marley. Then that stopped and Amy started again. Then the system stopped entirely.
I turned off the router, the Vault and the players; waited for 10 minutes. Switched on the BT (NOT the problem please) and then switched in the players one by one. The app showed 'Players not detected'. The blue circle revolved away. I uninstalled the app and reinstalled it. It now reads 'Players not detected' constantly, that's since 4 oclock yesterday. My wife's app shows the full display with the home icon etc, but also shows 'players not detected'. My PC shows the same message as does my Fire. All apps across all platforms show not detected. The Vault is flashing Red LEDs every 15 minutes or so and the Flex players are flashing Green LEDs and then Red, I am thinking they are seeking the Vault and the network.
I opened my BT settings on my PC and it shows ALL the players as being connected. The kitchen player is connected via ethernet, the upstairs Flex via a BT wireless extender, the Vault via a Powerline extender. All have been performing well until the updates of a month ago. With that I lost the ability to contact Support via the App, it reads 'A valid email address must be supplied' on every attempt to do so.The system crashed soon after that update and I had to do daily reboots. I am reluctant to do a factory reset, though that may be the only answer.
The only difference between yesterday and any other previous day is I loaded some new music.
What is happening?
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Official comment
Hello David,
I can see that you currently have a support request open with our support crew regarding these exact issues. I would suggest to continue working with Jon to investigate this issue further and find a resolution for you as soon as possible..Regards,
Wesley P. -
I have now taken all my three players back to factory settings. It was the only solution that I could see working. After many Hub reboots and attempts at connection I grasped the nettle of a factory reset. As I type the system has stopped and is searching for players. Yep.
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