Noob user

Answered

Rolanddekok

• August 06, 2019 18:33

Hello i’m new on this forum, i looked for my question everywhere but can’t find it.
First of all i’m owner of a nad c368 with mdc bluos 2i.
I’m a deezer hifi user and now is my question how can i search for the highest quality music in bluos controller. And how can i see wich quality i stream.
On laptop in deezer app i setup highest quality and after that i update in bluos controller on my ipad. Still not see any difference. Pls help me out.

0

• Official comment

  

  Tony W.

  Product Support Manager

  • August 07, 2019 18:24

  Hi Roland

  Thanks for the feedback. Deezer's API which allows us to read their catalogue does not give us the ability to see the music quality until AFTER the song is being played rather than when it is displayed in the catalogue.

  I have forwarded this comment to our QA team to reach out to Deezer and seeing if we can include this in a future release or even if it is possible.

   
• 

  Rolanddekok

  • August 07, 2019 18:39

  So if i read your replay good, maybe i’m streaming flac but i have to guess if it is flac or mp3 or hope it is flac. But does Deezer give me the best possible there is? I don’t care much if i can see it in ios app (hopefully in the future i can) only if Deezer give me the best they can!!

  0
• 

  Tony W.

  Product Support Manager

  • August 07, 2019 18:49

  Once the song starts playing, you will see the quality in the Now Playing screen. CD means 16 bit, HR means 24 bit, no quality means MP3.

  https://support.bluos.net/hc/en-us/articles/360000063928

   

  0
• 

  Rolanddekok

  • August 07, 2019 21:52

  Sorry Tony W with all respect i don’t think that you know how BluOs controller on ipad looks like. Only Deezer logo with HiFI shows up in player. I think because i got Deezer HiFi account. Bluesound and Deezer agreed on lossless, but users stay in the cold. See link below. I bought €500 module made by bluesound and i got Deezer hifi account think you both should fix this in short terms. Tidel can play lossless in BluOs app on ipad so it is not a Apple issue. Just my thought

  https://www.deezer.com/nl/devices/bluesound

  0
• 

  Tony W.

  Product Support Manager

  • August 08, 2019 14:01

  Hi Roland

  If you are having concerns, please feel free to select Help, Send Support Request and we can take a look at your log file and provide more detail for you...
  
  
  

  0

Please sign in to leave a comment.