Unable to access my Tidal account and play music

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    Wesley P.

    Hello Chris,

    I'm sorry to hear you are experiencing issues with your Tidal streaming. Usually when seeing this error message it means Tidal's servers are not properly authenticating your account credentials through the BluOS app. What I would recommend would be to sign out and back into your Tidal account through BluOS to see if this helps to resolve these issues. You can do this by going to More Music > Tidal in the BluOS app then log out and back in using your account credentials.

    If you are still experiencing issues after logging out and back in, please contact our support crew directly at support@bluesound.com for further assistance.

    Regards,
    Wesley P.

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