"Host is down"

Answered

Axel

• July 29, 2019 16:13

Hello,

 

For the second time, after enriching my personal library, I decided to "reindex" the library, and then the system failed. It seems to do so everytime I reindex.

The message is "Host down, cannot access file etc..".

I run my music with a Mac. By the way, although my library and the BlusOSController are both on my cellar-phone, the latter will act as remote control provided my computer is running...

I reindexed several times but it seems like I cannot even see my library anymore on the playlist.

Would you be kind enough to assist me again with this issue and to explain me how to prevent such problem everytime I want to reindex my library ?

Thank you in advance for your help.

Best Regards,

Axel le Gouellec

0

• Official comment

  

  Wesley P.

  • July 29, 2019 20:51

  Hello Axel,
  
  I'm sorry to hear you are experiencing issues with your index. I have escalated this to our support crew to investigate your specific issue directly and help provide a solution for you as soon as possible.

  A member of our support crew will be reaching out to your shortly to gather some additional information and we what we can do to get your music library back up and running.

  Regards,
  Wesley P.

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