repair of damaged optical out socket on Node N-100

Answered

Jonathan Hake

• July 17, 2019 22:24

The "trap" door on the optical output connector on my N-100 broke and now Toslink cable will not click into place. Can I send this in to Bluesound for repair (& how, since I can't find any way to contact a real person on the site)? I suspect others may have had the same problem, since the optical out connector is too close to the side wall of the plastic case to make for easy plug-in. In any event, anyone have experience with/solution for this problem? Thanks, Jon

0

• Official comment

  

  Wesley P.

  • July 18, 2019 15:36

  Hello Jonathan,
  
  I'm sorry to hear the optical output port of your Node has broken. I will escalate this to a request with our support crew so we may gather your details and look into what options we currently have available for you.

  A member of our support crew will be reaching out to you shortly and do what we can to resolve this for you as soon as possible.

  Regards,
  Wesley P.

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