Vault cycling

Answered

Martin Myers

• July 13, 2019 09:24

My Vault 2 is in a permanent cycle of about 60 seconds from blue to red LED.  Neither android or iOS apps will 'see' it.  When blue my other devices play from it; when red they won't.  Other devices in the house are having no connection problems.  I have turned it off for a while several times and disconnected and reconnected Ethernet.  So far no joy.  Please advise.

0

• Official comment

  

  Wesley P.

  • July 15, 2019 21:53

  Hello Martin,
  
  From what you have described it appears there may be an unexpected issue occurring on your Vault causing it to reboot repeatedly. I have escalated this as a ticket to our support crew to investigate further and work towards a solution with you.

  A member of our support team will be reaching out to you shortly to gather some additional information and see what we can do to resolve this issue for you.

  Regards,
  Wesley P.

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