Can't find my Pulse 2 in bluOS app , but it shows up in spotify

Answered

Arvid Wistedt

• July 02, 2019 14:53

Hi,

I have a problem with my Pulse 2... After a short while it doesn't show up in the app at all.. But i can find it and play on it using spotify connect. I have a Uniquiti Unifi router. I have the same problem with ethernet and wireless( signal strength 96%). I did a factory reset..but still the same problem

What shall i do?

 

Thanks!

 

//Arvid

 

0

• Official comment

  

  Tony W.

  Product Support Manager

  • July 02, 2019 20:12

  Hi Arvid

  Network traffic is being blocked. Please ensure you have Multicast enabled in your Ubiquiti router. You may also want to try disabling IGMP Snooping. 

  If problems persists, please drop us a note at support@bluesound.com and we can help troubleshoot further.

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