Song Time Slider Not Working in Mac BlueSound App or Android

Answered

Jason Guyer

• July 12, 2019 04:52

The song time slider is no longer draggable for me in the Mac or Android Bluesound apps (screenshot with arrow pointing to slider below). Is there a setting in the app that enables this? I could not find one and have searched the Bluesound site and the internet but couldn't find solutions. Any suggestions for how to fix this?

I am running MacOS app 3.4.7 and BluOS: 3.4.13

1

• Official comment

  

  Wesley P.

  • July 15, 2019 16:50

  Hello Jason,
  
  I'm sorry to hear you have been experiencing issues with your streaming through the BluOS app. I have escalated this as a ticket to our support crew to investigate further for you and do what they can to provide you with a solution.

  They should be in touch very shortly to gather some additional details and see what solutions they can provide for you.

  Regards,
  Wesley P.
• 

  Siemak

  • July 15, 2019 19:35
  • Edited

  Hello. 

  Same problem here. But I need to mention  that the issue is only on TIDAL.

  Any other sources - the slider works fine. 

  Hope that will help to identify  fault quicker. 

   

  Regards,

  Siemak. 

  1
• 

  Tony W.

  Product Support Manager

  • July 18, 2019 01:59

  HI Siemak

  Under Music Services, select TIDAL and Logout. Select Help, DIagnostics, Reboot to restart your player. When the LED returns to Ready (blue LED), log back into TIDAL. If you were using a phone number, please use an e-mail address to log into TIDAL.

  0
• 

  Siemak

  • July 18, 2019 16:41

  Hi Tony

  I've done every step you suggested  and that didn't help. The slider on Tidal is still dead. 

  Regards.

  1
• 

  Tony W.

  Product Support Manager

  • July 30, 2019 13:45

  Hi Siemak

  Thanks for the feedback. The issue is region specific and happening on TIDAL's end. TIDAL has advised us to have you contact their support team and identify to them which region you are in and they will resolve it shortly.

  Thanks for your patience...

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