Node 2i requires reboot every day to connect

Answered
Benjamin Holland

My node 2i works beautifully when working. However, if I leave it unused over night, and then the next morning I open the BluOS app in windows, it does not find the player. I must power cycle the player and then everything works perfectly as long as I don't leave it unused for a long time. This happens without exception. I have just gotten used to it. I sure would like it to work properly though.

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Comments

5 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Benjamin

    We have actually added some low level network monitoring features in our latest release BluOS 3.4.13. Please upgrade and then keep us posted. If the problem persists, please select Help, Send Support Request and we can help troubleshoot why your router is either blocking traffic or losing track of the Player. 

  • Benjamin Holland

    Ah, yes I should have checked that before. I updated the device firmware, but forgot to look at the remote control software. I will let you know how it goes.

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  • David Holme

    I’m having the same. Works fine then the following day I have to reboot to make the Node 2i visible in BluOS.

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  • Tony W.
    Product Support Manager

    Hi David

    If you Player is frequently dropping off your network, part of the reason can be your network router's cache needs clearing.

    • Please power down your players and any other network-attached devices. (Laptops, tablets and smartphones you can simply put in Airplane Mode).
    • Unplug your router for 30 seconds then plug it back in
    • Wait 5 minutes
    • Start powering up all your Players and network devices.
    • Reconnect your tablets and laptops
    • Relaunch the app

    This will reset your network router's cached addresses. Setting a DHCP reservation for devices will help.

    Home network best practices with all IoT devices (not just us) suggest you should probably do this periodically. If you have more than 10-15 devices on your network (Bluesound Players, Tablets, Smart TVs, Thermostats... it adds up). Not as often as emptying the lint trap in your dryer but more often than changing the batteries in your smoke detectors. If you have done this and problems persist, please drop us a note at support@bluesound.com and we can help troubleshoot further. 

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  • Tomas

    Big problem whit nose2 app lost connection. Blue sound don’t now why and the test before sale products is just the trouble. My node2 work 5% and big big apps connection fail

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