HDMI ACR Problems since BluOS 3.4.13

Answered

Sebastian Bolle

• June 20, 2019 10:48

Since the release BluOS 3.4.13 I have problems with the HDMI ARC on my NAD M10. It happens again and again that the TV does not think the "sound system" to find.

Before, it worked smoothly.

The source is on auto-sense and as soon as the TV is started, the M10 has turned on and has switched to the correct source.

And that's exactly what works now min once a day.

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• Official comment

  

  Wesley P.

  • June 21, 2019 21:00

  Hello Sebastian,
  
  I'm sorry to hear you are experiencing HDMI ARC issues on your M10 since the latest BluOS update.

  I have escalated this post to our support team to look into this further and work to provide a solution for you as soon as possible. One of our technicians will be reaching out to you soon to investigate this issue for you.

  Regards,
  Wesley P.
• 

  Sebastian Bolle

  • June 27, 2019 21:45

  I still have a supplement:

   

  the error only occurs when the M10 was in standby for more than 12 hours. he was less than an hour in the standy everything works as usual

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• 

  scott hermsen

  • July 16, 2019 16:46
  • Edited

  I'm having the same kind of troubles with my pulse soundbar 2i. Since the software update (BluOS 3.4.13) the soundbar and my Samsung TV don't seem to connect over the HDMI ARC connector. Before I updated my soundbar it worked just fine.

   

  hoping for a solution,

  Scott Hermsen 

   

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• 

  Tony W.

  Product Support Manager

  • July 18, 2019 02:00

  Hi Scott

  Please select Help, Send Support Request so we may see your log file

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• 

  Bosman

  • June 17, 2020 20:51

  Hi Scott,

  I am experiencing the exact same problem with my hdmi connecting and the pulse 2i soundbar. Do you know what caused your problem and how it can be fixed?

  Greetings Niels

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• 

  Domanin

  • December 09, 2020 22:30

  Since the last two updates were released, I have problems with HDMI ARC on my NAD M10.
  It happens that the NAD M10 does not wake up when the command comes from the TV to (HDMI ARC) NAD M10

  Previously, everything worked flawlessly.
  When I turn off the power, wait 15 seconds and then turn on, the NAD M10 reboots and works fine. After 2-3 days, the error is repeated.

  It happens that the NAD M10 wakes up when I turn on the TV, indicators (arrows) appear on the screen of the NAD M10 and the input (HDMI ARC) is automatically turned on - that's right! but there is no sound.
  Volume control works through the BluOS application, I set the volume to 100% but there is no sound :(
  I overload the NAD M10 again, then everything works for 2-3 days and so on in a circle.

  There was also a problem, in the morning I saw that the NAD M10 screen has been working since yesterday. I touched the screen with my finger, but it doesn't respond. The NAD M10 unit itself was hot. I rebooted the system and everything worked again for "happy" 2-3 days. Please make a normal firmware.

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  Sebastian Bolle

  • December 10, 2020 07:30

  same here. Since the last two updates were released, I have problems with HDMI ARC on my NAD M10 too.

  The HDMI ARC won't responce after some Days. Reboot. I have the same problems like Domanin.

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• 

  Tony W.

  Product Support Manager

  • December 10, 2020 13:57

  Hi Domanin

  Disconnect your HDMI cable from both the NAD M10 and TV. Power down both devices for 10 minutes or more. Reconnect the HDMI Cables and power up both devices. Wait 5 minutes and test.

  If the problem persists, please contact our good friends at support@nadelectronics.com and they will be happy to help.

  -1

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