Pulse Flex - Disconnecting Errors/Problems with Pics

Answered

Andre Jose Goyena

• June 20, 2019 06:22
• Edited

The connection's been okay the first 3-4 months. But then, it suddenly had an error. It's always disconnecting so I always connect it every time through my phone app. It's very frustrating. It only plays like a minute and then it disconnects again. Already updated to the latest. Nothing changed. The LED is blue. 

Thank you to whoever helps.

0

• Official comment

  

  Wesley P.

  • June 20, 2019 19:31

  Hello Andre,
  
  Thank you for reaching out to us.

  From the information you have provided I am unsure of what could be causing these errors. With that being said I have escalated this post to our support team to look into this further and provide a solution for you as soon as possible. 

  A support specialist will be in touch with you very soon to discuss some further details and see what we can do to get your Flex streaming your favorite stations again.

  Regards,
  Wesley P.

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