Player upgrade and loss of sound

Answered

David R Willis

• June 17, 2019 17:39

Hi, Since the software upgrade I have had to reboot my whole system a few times; it was stable before the upgrade. I have now a problem in that one player will not respond to volume commands. I have two players and a Vault 2i. I cannot seem to use the app to report the problem as after I fill in all the fields it says 'Please supply a valid email address' ! I cannot continue to reboot. Is there a problem with the new software upgrade?

0

• Official comment

  

  Tony W.

  Product Support Manager

  • June 18, 2019 12:44

  HI David

  I am escalating your issue to our Support Crew - they will be in touch.

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