BlueSound 2i compatible ethernet switch

Answered

Darren Lincoln

• June 12, 2019 16:58

Hello

I bought the 2i last week and connected it with an ethernet cable - all worked fine. I'm running the cable from my router up 2 floors so decided to install a gigabit switch so I could attach other devices. Immediately I had to turn the amplifier up to max just to hear anything. I swapped the main cable back but now get nothing. Wifi works fine but I'd rather have wired. I have used a TP-Link switch. Have I broken the bluesound ethernet? Is there a compatible switch I could use instead?

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• Official comment

  

  Tony W.

  Product Support Manager

  • June 12, 2019 18:47

  Hi Darren

  Your PULSE SOUNDBAR is fine...

  Check your TP-Link Switch documentation to see if it is blocking IGMP Traffic and see if you can disable IGMP Snooping in its settings. Our BluOS Support Crew will be happy to assist you in troubleshooting by selecting Help, Send Support Request in the App.

   
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  Darren Lincoln

  • June 12, 2019 20:23

  Sorry Tony - I wasn't clear , I'm talking about a 2i streamer. Just need to know a gigabit switch you could recommend

   

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  Tony W.

  Product Support Manager

  • June 12, 2019 20:32

  Doesn't really matter the model - same applies for the Node 2i - the switch you have may be fine, but the settings may need tweaking. If you need assistance troubleshooting your home network, drop us a note at support@bluesound.com and our Support Crew can remote in and help you troubleshoot.

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