A LOT of Problems

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  • Official comment
    Tony W.
    Product Support Manager

    Hi Bryan

    Please select Help, Diagnostics, Rebuild Index. If the issues on replication continue please select Help, Send Support Request so we can troubleshoot viewing the log report.

    Question 2 and 4 are resolved if you uninstall the App and download a new version from bluesound.com/downloads both these have been resolved and going forward with the fix in option 4 you will be notified of App updates.

    Question 3 is a limitation of TIDAL's API that changes you make in your TIDAL app are not communicated from TIDAL Servers to our App. We are working with TIDAL on an update that will have this happen but that change has to happen at their end first. Please let them know as it will help us show it is something our mutual consumers want.

    Thanks

     

  • Bryan Allen

    Thank you Tony. Very helpful. I updated to the latest controller version (I was running the previous version) and that combined with your suggestions have resolved the majority of these issues.

    This may be news to you, but as of today, changes made to Tidal playlists DO propagate, it just takes about 5-10 minutes (sometimes sooner).  

    That said, Tidal playlist functionality is limited. I created a new playlist using the Blusound controller software for Windows and created the playlist as a Tidal playlist. The issue I ran into is that I was unable to delete duplicates and other songs from that playlist using the Bluesound controller software. In order to fix this, I had to use the Tidal application.

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  • Tony W.
    Product Support Manager

    This may be news to you, but as of today, changes made to Tidal playlists DO propagate, it just takes about 5-10 minutes (sometimes sooner).  

    Yeah QA just let me know this yesterday when I fact checked it as well...

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