New tracks from Library not showing

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KEN ANDREWS

• May 22, 2019 21:50

I currently store my music on my computer via JRiver, media center 25. The last few discs I have ripped to Jriver are showing in my Bluesound library. I have deleted and re-ripped them to JRiver but they still do not show. I have deleted my library on the Bluesound app and reindexed it, with no luck. The location of these new discs/tracks are where all the other music is. I do think this may have began after the update to MC25, but i cannot be sure.

Any suggestions? I have reached out to JRiver for this and possibly another issue.

thank you

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• Official comment

  

  Tony W. - Product Support Manager

  • May 23, 2019 12:35

  Hi Ken

  It may be a permissions issue on your laptop...

  Windows; https://support1.bluesound.com/hc/en-us/articles/201950927
  Mac; https://support1.bluesound.com/hc/en-us/articles/204525213

  Once completed or checked, please REBUILD your Index from Help, Diagnostics...

  If that doesn't help, yeah check with JRiver. - If they can't help; select Help, Send Support Request and we will arrange for one of our metadata specialists to remote in and check under your hood as to what's mucking things up.

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