Node 2 red light stuck on, can't update

Answered

Sean

• May 24, 2019 13:47

I have the same red light problem that seems to be quite common, my Node 2 won't restart even with firmware on a USB stick.

I contacted you by email 20 hours ago, and received an auto response reply, saying you were busy. I've emailed back twice, so far no replies.

Looking at the internet, there is obviously a problem with this model/software.

Please help, as I'm looking at an expensive lump of useless hardware at the moment.

Thanks, Sean.

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• Official comment

  

  Tony W.

  Product Support Manager

  • May 24, 2019 18:08

  Hi Sean

  Thanks for your patience, we will be in touch...

   
• 

  Beefy Botham

  • May 25, 2019 11:53

  Thanks. Please can you let me know when you'll be in touch, your last message was 18 hours ago.

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• 

  Donald Schlack

  • June 28, 2019 11:57

  Was is issue resolved?

  1
• 

  Bram Jeurissen

  • October 27, 2019 07:35

  Exact the same problem. What is the solution?

  0
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  Tony W.

  Product Support Manager

  • October 28, 2019 15:12

  Hi Bram

  I have escalated your issue. We will be in touch

  0
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  Edward Bardoul

  • April 02, 2021 11:06

  I have the same issue. I e-mailed but no reply yet.

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