Itunes playlists showing either empty or partial song list

Comments

15 comments

  • Official comment
    Tony W.
    Product Support Manager

    Hi Bob

    If you are working with Kyle - you are in very capable hands as he has been a member of our team here for a number of years and is my go to guy on the 'tough nuts to crack' - Kyle will get to the bottom as to why your iTunes import is not happening and how you can resolve it. - he really has seen it all...

     

  • Bob Malecki

    Not really, he gave me directions for using a Mac when I started the ticket letting him know I was running iTunes on Windows and have my songs/playlists on a Qnap NAS. I finally figured it out myself

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  • Alex

    Hi Bob,

    could you explain me, how to set up/integrate my itunes libary included with my itunes playlist located on a qnap nas to bluos?

    i have a similar question like you and get also only unsatisfactory answers that don't help me to solve my problem from the support team.

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  • Tony W.
    Product Support Manager

    Hi Alexxander

    I am escalating your issue to our Support Crew. They will help you find the answers you need.

     

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  • Bob Malecki

    Hi @Alexxander, from what I recall, I had to edit the iTunes Library.xml file and find the paths that referenced the old alias Mediaserver to the Qnap IP address 10.0.10.4. per below

    file://localhost//MEDIASERVER/Multimedia/Music/iTunes/iTunes%20Media/Music/ (this was the former path from iTunes and songs with this path did not show up in my BluOS playlists)

    and replace with

    file://localhost//10.0.10.4/Multimedia/Music/iTunes/iTunes%20Media/Music/

    After this I save the file, overwrote the active xml then rescanned from BluOS and all songs now populate their respective playlists

    So, make a copy of your itunes xml file, open it and look for those path discrepancies and do a search/replace for the correct path. I use EditPlus to do the file changes as it has better tools than just txt editor. 

    Hope this helps!

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  • Andrew Dixon

    I'm having a similar issue, where iTunes playlists are importing in to BluOS and are visible, but none of them contain any songs.

    I am on Windows 10 and my iTunes folder and media is stored on a NAS drive. I have enabled all sharing permissions on the NAS drive, I have set the preference in iTunes to share the XML file with other apps, and I have tried to follow all suggestions on this and other threads, some of which have not worked and others I admit I've not understood fully what is being asked.

     

    So, my iTunes XML file is stored on a NAS drive in the following location:

    \\WDMYCLOUD\Public\My Music\iTunes

    In BluOS I have added the following network share, and reindexed: (This is the same folder as above, I got the impression I should try and make them match)

    \\WDMYCLOUD\Public\My Music\iTunes

    My music files are stored in a sub folder of the above.

     

    Have I set the file path up incorrectly? I see mention of manually finding and replacing text in the xml, but would iTunes not overwrite that at some point with the file path it wants to reference?

    In case it's relevant, here's a file path that shows in my iTunes xml file for a random song:

    <string>file://localhost//WDMYCLOUD/Public/My%20Music/iTunes/iTunes%20Media/New%20Order/Substance/2-03%20Cries%20And%20Whispers.m4a</string>

     

    Any help, in easy to understand terms, would be appreciated, and please bear in mind I have already read the various support and knowledge base pages on the subject, but none seem to cover how to fix playlists being empty.

     

    Thanks :-)

     

     

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  • Alex

    Hi Andrew,

    from my site there is no solution from bluesound site, and i try a lot to make it possible, but in my case the bluesound support told me, that the bluOS application has some issues with some NAS products. For me it was not possible to add my itunes libary (stored/located on my QNAP NAS) into the blueOS app.

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  • Andrew Dixon

    Thanks Alex. That seems a strange message from Bluesound if indeed that is the cause of my issue.

     

    It's definitely reading the xml file from my NAS, as it has created all the playlists contained within that file. It's also definitely reading the songs in my iTunes library, as I can play them no problem.

     

    The thing it's not doing is populating those playlists with songs. I'd assume that the xml file is identical no matter what kind of NAS drive is being used, as the file is created by iTunes not the NAS.

    It feels like the issue is something to do with file paths.

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  • Alex

    Hi Andrew,

    the only way I could import my itunes playlist into bluesound was the following:

    1. I stored my whole .mp3 files on the NAS (without trying to do that via the itunes implementation from blueos). I only set the network path in the blueOS to my music files e.g. \\NAS\multimedia\music
    in that folder my whole music are stored.

    2. I created itunes playlist in itunes and export the playlist files on my local client (.m3u)

    3. I manually edit the files because itunes created the path to the file like this:

    file://localhost//wicknik/multimedia/music/song.mp3

    i changed it to the following: .\song.mp3

    After that change, I copy the .m3u file to the music folder on my NAS (\\NAS\multimedia\music)

    Then I start a reindex of the NAS directory in the blueOS app.

    Finish. I could hear my created playlists in the blueOS app.

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  • Alex

    If you like I could send you a playlist or make a screenshot, how I set the path in the .m3u playlist file.

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  • Andrew Dixon

    thank you, sorry for the delay responding.

     

    So if I wanted to go down the route of creating a series of m3u files, using your theory above, I have an example entry here from an m3u I've just created:

    #EXTINF:143,Winterlude - Bob Dylan
    \\WDMYCLOUD\Public\My Music\iTunes\iTunes Media\Music\Bob Dylan\New Morning\05 Winterlude.m4a

     

    My network music share in BluOS points to: \\WDMYCLOUD\Public\My Music\iTunes

    My iTunes xml file lives in the same folder (if that's relevant)

    That is the same folder I've dropped my test m3u file in to.

    What should I change line 2 of my Bob Dylan example line above to?

     

    Any advice really appreciated! Thanks.

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  • Bjørn Ulvik
    Hi-Res

    Relative path if \\WDMYCLOUD\Public\My Music\iTunes is your "root folder":
    iTunes\iTunes Media\Music\Bob Dylan\New Morning\05 Winterlude.m4a

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  • Andrew Dixon

    Thank you, I finally have songs in a Playlist!

    Looks like I need to manually create several dozen m3u playlists now, and then do a mass find/replace. Hopefully I can find a script that will speed up the playlist creation.

    Ideally it would be great if i could get it to build the playlists directly from the XML file but I'm not hopeful I'll ever get that to work.

     

    But this is big progress, thank you!

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  • Bjørn Ulvik
    Hi-Res

    iTunesXMLtoM3U (http://www.simav8.com/itunesxmltom3u.html), would probably cover your needs

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  • Jasmin

    Hi, I found an article that seems to help: 

    An Easy Way on How to Export iTunes Playlist

    Let me know if what they said works. Thanks!

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