Itunes playlists showing either empty or partial song list

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5 comments

  • Official comment
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    Tony W. - Product Support Manager

    Hi Bob

    If you are working with Kyle - you are in very capable hands as he has been a member of our team here for a number of years and is my go to guy on the 'tough nuts to crack' - Kyle will get to the bottom as to why your iTunes import is not happening and how you can resolve it. - he really has seen it all...

     

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    Bob Malecki

    Not really, he gave me directions for using a Mac when I started the ticket letting him know I was running iTunes on Windows and have my songs/playlists on a Qnap NAS. I finally figured it out myself

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    Alex

    Hi Bob,

    could you explain me, how to set up/integrate my itunes libary included with my itunes playlist located on a qnap nas to bluos?

    i have a similar question like you and get also only unsatisfactory answers that don't help me to solve my problem from the support team.

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  • Hi Alexxander

    I am escalating your issue to our Support Crew. They will help you find the answers you need.

     

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    Bob Malecki

    Hi @Alexxander, from what I recall, I had to edit the iTunes Library.xml file and find the paths that referenced the old alias Mediaserver to the Qnap IP address 10.0.10.4. per below

    file://localhost//MEDIASERVER/Multimedia/Music/iTunes/iTunes%20Media/Music/ (this was the former path from iTunes and songs with this path did not show up in my BluOS playlists)

    and replace with

    file://localhost//10.0.10.4/Multimedia/Music/iTunes/iTunes%20Media/Music/

    After this I save the file, overwrote the active xml then rescanned from BluOS and all songs now populate their respective playlists

    So, make a copy of your itunes xml file, open it and look for those path discrepancies and do a search/replace for the correct path. I use EditPlus to do the file changes as it has better tools than just txt editor. 

    Hope this helps!

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