BluOs Controller on PC

Answered

Wynn A. Phillips

• May 02, 2019 18:26

The BluOs Controller screen on my PC does not appear....only the preceding screen that says something like "24-bit music in every room". Hence, I cannot control my NAD C-658. The condition occurred as I was trying to delete a playlist and the related play queue. During that attempt, a screen appeared inviting me to update and I did so. Thereafter, the controller screen failed to appear on the PC. Interestingly, the NAD will still play the playlist that I had attempted to delete, even with the BluOs Controller not opened on the PC. I'm stuck. HELP!

0

• Official comment

  

  Tony W.

  Product Support Manager

  • May 02, 2019 19:33

  Please uninstall the App using Windows Control Panel or in MacOS, drag the App to the Trash from the Applications folder and empty the trash. This will remove a corrupt library that did not update correctly.
  
  Please download a new fresh release from www.bluesound.com/downloads and install as if it was a new version.
  
  This should resolve your issue long term
  
  We do apologise for the inconvenience. 

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