cannot play Tidal song

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5 comments

  • Official comment
    Tony W.
    Product Support Manager

    Hi Donald

    In the BluOS App, select Music Services, TIDAL and logout. Select Help, Diagnostics and restart your Player. Once the LED is Blue again, in Music Services, log back into TIDAL.

    The cause is your TIDAL account is not authenticating to the servers properly. If the problem persists, please contact TIDAL Support and ensure there is not a problem with your TIDAL account (like an expired credit card or trial account is no longer valid).

     

  • Terry Kuhnhein

    Same problem here.  I tried the above suggested fix, but it did not help.  Please advise.

    0
  • Tony W.
    Product Support Manager

    The cause is your TIDAL account is not authenticating to the servers properly. If the problem persists, please contact TIDAL Support and ensure there is not a problem with your TIDAL account (like an expired credit card or trial account is no longer valid).

    If you have confirmed with TIDAL that your account is in good order, please select Help, Send Support Request so we may view the log file. That being said, please confirm with TIDAL that your account is in order.

    Thanks

    0
  • Donald Schlack

    Submitted report to Tidal last night. My issue seems to have been resolved, although I haven't heard 

    from Tidal as of yet. Will keep you posted.

    1
  • Terry Kuhnhein

    No issues so far this morning.  Keeping my fingers crossed.

    1

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