cannot play Tidal song
Answered
Received following message when trying to play Tidal song:
player notification
error failed tidal 103330177
Song will not play. Song will play for 10 seconds using Roon.
Players also skipping songs. Both Bluesound and Roon.
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Official comment
Hi Donald
In the BluOS App, select Music Services, TIDAL and logout. Select Help, Diagnostics and restart your Player. Once the LED is Blue again, in Music Services, log back into TIDAL.
The cause is your TIDAL account is not authenticating to the servers properly. If the problem persists, please contact TIDAL Support and ensure there is not a problem with your TIDAL account (like an expired credit card or trial account is no longer valid).
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Same problem here. I tried the above suggested fix, but it did not help. Please advise.
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The cause is your TIDAL account is not authenticating to the servers properly. If the problem persists, please contact TIDAL Support and ensure there is not a problem with your TIDAL account (like an expired credit card or trial account is no longer valid).
If you have confirmed with TIDAL that your account is in good order, please select Help, Send Support Request so we may view the log file. That being said, please confirm with TIDAL that your account is in order.
Thanks
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Submitted report to Tidal last night. My issue seems to have been resolved, although I haven't heard
from Tidal as of yet. Will keep you posted.
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No issues so far this morning. Keeping my fingers crossed.
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