Tidal crashing

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  • Official comment

    Hi DiHeor

    n the BluOS App, select Music Services, TIDAL and logout. Select Help, Diagnostics and restart your Player. Once the LED is Blue again, in Music Services, log back into TIDAL.

    The cause is your TIDAL account is not authenticating to the servers properly. If the problem persists, please contact TIDAL Support and ensure there is not a problem with your TIDAL account (like an expired credit card or trial account is no longer valid).

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    diheor

    Hi Tony

    Thank you very much. After a re-install of the controller, your solution did the trick.

     

    kind regards

    henrik

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    diheor

    Hi again Tony

    After a couple of hours the problem is back where it started. I have checked my Tidal account. Everything should be ok, and I can stream from Tidals own app to the Bluesund device without problems.

     

    kind regards

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  • Hi Diheor

    Reinstalling the app would have no long term affect - it is equivalent to changing the batteries in the remote.

    Please select Help, Send Support Request in the App so we can review the player log file.

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