Tidal crashing

Answered

diheor

• May 13, 2019 15:21
• Edited

Tidal is frequently crashing in the Bluesound app on iPhone, iPad and Macbook Pro.

Error message:

Error: Failed

Tidal: 40992781

Tidal is running without issues in Tidals own app streaming to Bluesound via Airplay.

 

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• Official comment

  

  Tony W.

  Product Support Manager

  • May 13, 2019 20:01

  Hi DiHeor

  n the BluOS App, select Music Services, TIDAL and logout. Select Help, Diagnostics and restart your Player. Once the LED is Blue again, in Music Services, log back into TIDAL.

  The cause is your TIDAL account is not authenticating to the servers properly. If the problem persists, please contact TIDAL Support and ensure there is not a problem with your TIDAL account (like an expired credit card or trial account is no longer valid).
• 

  diheor

  • May 14, 2019 06:35

  Hi Tony

  Thank you very much. After a re-install of the controller, your solution did the trick.

   

  kind regards

  henrik

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• 

  diheor

  • May 14, 2019 10:38

  Hi again Tony

  After a couple of hours the problem is back where it started. I have checked my Tidal account. Everything should be ok, and I can stream from Tidals own app to the Bluesund device without problems.

   

  kind regards

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• 

  Tony W.

  Product Support Manager

  • May 14, 2019 12:50

  Hi Diheor

  Reinstalling the app would have no long term affect - it is equivalent to changing the batteries in the remote.

  Please select Help, Send Support Request in the App so we can review the player log file.

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