App onWindows 10 and MacOS 10.13 have stopped working

Answered

Strat68

• April 24, 2019 00:54

The main window comes up, then the logo and 24-Bit Hi-Res Music... display and then nothing.  If you looked at the running processes you see the BluOS Controller and BluOS Controller Helper running but the app never loads the rest of it.  

 

This seems to have started after getting a prompt for an update.  The Android and IOS apps still work but nothing on an actual computer that used to.

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• Official comment

  

  Tony W.

  Product Support Manager

  • April 24, 2019 12:51

  Hi Strat68

  We have seen a small handful of consumers seeing this. Please completely uninstall the BluOS App from your PC (via Control Panel in Windows or drag the Application to Trash and empty the Trash) and restart your PC.

  Download a new version from www.bluesound.com/downloads and reinstall it. This should resolve your issue. If the problems persist, please e-mail us at support@bluesound.com 
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  Strat68

  • April 24, 2019 15:00

  That worked for OSX and have not gotten to Win10 yet.

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  Strat68

  • April 24, 2019 15:05

  Another question then.  In the app and I drill down to iTunes Media/Music/<band baneM/<album name> and there are no songs under the albums.  I can see the .mp4 in the iMac Finder but not in the App.

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• 

  Tony W.

  Product Support Manager

  • April 24, 2019 15:36

  Is it an M4P file? Check the extension again...
  
  If it is, then you bought this song on iTunes prior to 2009 and it is copyright protected so we cannot index it, as is...
  
  But this is what you can do; https://support.apple.com/en-ca/HT201616

   

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  Ron Geurts

  • May 02, 2019 20:22

  @Tony W: I have the same problems with mac and win10. (NAD M12 with MDC Bluos2). I'll try to reinstall it. 

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  Tony W.

  Product Support Manager

  • May 02, 2019 20:28

  Thanks Ron - it doesn't matter the hardware you are using the App with, unfortunately the problem is the same...

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  IB

  • January 13, 2020 22:49

  I have the same issue with the latest windows controller. Any thoughts. I tried everything, install, uninstall. Nothing works. Maybe the next version will take care of this ? Thanks 

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