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  • Official comment
    Tony W.
    Product Support Manager

    Hi Kevin

    We have not had issues with WD Passports in the past. Check to make sure the drive only has 1 partition. Sometimes external back up drives include a system partition for software that comes with the drive. Also make sure the drive does not need an external power source.

    https://support1.bluesound.com/hc/en-us/articles/201103128

     

     

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