Reindex music collection doesn't work

Answered

Arnim Seidel

• April 09, 2019 20:53

Hello,

since one year I rip CD's or buy music-data at Qubus and copy it from my macbook to Vault 2 without problems. There are nearly 10.000 titles. After "reindexing music collection" and rebooting bluos controller normally I see some minutes later artwork and songs at Library etc.

Now 3 new music folders doesn't appear on bluos controller. I repeated the process multiple and checked hardware and network. Nothing to see (and hear). 

Do you have any idea what happened?

Best wishes, Arnim

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• Official comment

  

  Tony W. - Product Support Manager

  • April 10, 2019 12:27

  Hi Arnim

  Please try a 'Rebuild Index' which will delete the existing Index and recreate it from scratch. If that does not work, please select Help, Send Support Request so we may look at your log file.
• 

  Arnim Seidel

  • April 10, 2019 16:44

  Hi Tony,

  I tried 'Rebuild Index' but it doesn't help. I think there's something wrong with the bluos controller, at least with labeling (please look at my screenshot). If I use 'Rebuild Index' I can't see any progress or end of this process. After 20 minutes theres is no result, I miss my 3 new music folders.

  Best wishes, Arnim

   

   

   

  

   

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  Tony W. - Product Support Manager

  • April 10, 2019 17:24

  If that does not work, please select Help, Send Support Request so we may look at your log file.

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