Devices disappeared from Spotify Connect

Answered

Florian Weyandt

• April 09, 2019 03:18

Hi,

yesterday I witnessed something odd with my Node2 and 2 of my Flex. They just disappeared from Spotify Connect. They were still on the network and I was able to navigate their websites but I could not stream music to them. The diagnostics seem to indicate that some internal HTTP-server seems to have died. I have included the diag-page for your debugging :) A reboot resolved the issue so its fine for me, but you may want to look into it.

Kind regards,

Florian

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• Official comment

  

  Tony W. - Product Support Manager

  • April 09, 2019 12:30
  • Edited

  Hi Florian

  Selecting Help, Send Support Request automatically sends us the log file when you reach out to the Support Crew. That being said, we have seen this in a recent update from Spotify. 

  Try killing and relaunching the Spotify App. No need to uninstall it. If you do not know how to kill an app, restart your phone or tablet.

  We are working with Spotify to resolve.
• 

  Florian Weyandt

  • April 09, 2019 03:24

  Seems I cannot include it, as its too long. Do you have a mailadress and a reference subject, so I can send it to you? An upload Button would be really nice here :)

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  Florian Weyandt

  • April 09, 2019 16:41

  Hi Tony,

  thanks for the response. It did not seem to be an app-side issue. I restarted the Spotify-client on my Macbook. That did not help. Rebooting the Node2 did the trick. So in case you're still interested in the logs I can send them to you somewhere. Otherwise I'll do it from the Device itself, if it happens again :)

   

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