Add Deezer song to Deezer Playlist not working.

Answered

Romeo

• April 08, 2019 07:40

Adding a Deezer song to a Deezer playlist doesn't work for me. In Windows I get an Error message : Item cannot be added to playlist. While on android it says "Item added to playlist" but nothing is added. Creating new playlist gets the same message and results

In my Deezer account settings BluOS app can add and edit playlists.

I can view and play Deezer playlists fine.

In Qobuz this all works fine.

Anyone have an idea what could be wrong?

using Windows app  3.4.5.  player 3.2.10. android 3.2.2.

 

 

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• Official comment

  

  Tony W.

  Product Support Manager

  • April 08, 2019 15:13
  • Edited

  UPDATE

  Thanks for the feedback Romeo.I have asked our QA Team to look into this.

  Hi Romeo

  We have been able to replicate your issue. It's a quick fix and hope to resolve in our next software update in the coming weeks.

  Thanks for your patience.
• 

  Neil

  • September 26, 2019 08:06

  Hi

   

  I have the same problem on Windows 10.  Windows app 3.4.9 BluOS 3.4.24

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• 

  Tony W.

  Product Support Manager

  • October 01, 2019 15:27

  Hi Neil

  Sorry for the delay - we have asked QA to run some tests on this as we could not replicate it. They couldn't either.

  SO... Please select Music Services, Deezer and logout of Deezer. Select Help, Diagnostics, Reboot to restart your Bluesound/BluOS Player. Once the LED returns to solid Blue, logo back into Deezer using the Music Services Menu. Kill then re-launch all your Apps and try again.

  If the problem persists, please select Help, Send Support Request so we can see the Player Log file.

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• 

  Shahed

  • July 05, 2022 05:02

  Thanks for sharing the question, you can use musconv to solve the problem. This tool is helpful for you. 

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