Not seeing music folder on my Vault One

Answered

Gary B. Freidman

• April 19, 2019 01:40

I can see my Vault One on my network, however when i open it i see the Rips folder but no longer see the Music folder.  Anyone have any ideas as to what happened?

Gary

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• Official comment

  

  Tony W.

  Product Support Manager

  • April 22, 2019 15:43

  Hi Gary

  I have escalated your issue. We will be in touch via e-mail.
• 

  Gary B. Freidman

  • April 19, 2019 11:45

  I tried rebooting the VaultOne, but the LED shows solid red which the manual indicates that the unit cannot boot - Any suggestions?

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  Jay Biskupski

  • June 07, 2019 17:47

  A sign that the Vaults we all purchased a few years ago are starting to fail in droves!  My Vault 2 drive failed, and now I'm trying out how to restore my music to a "real" storage location, since my vault appears to be an expensive boat anchor now, with no real support from BlueSound. 

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  Tony W.

  Product Support Manager

  • June 07, 2019 18:08

  Hi Jay

  Thank you for your feedback. I am familiar with both cases and they were very different. I do understand you had an issue with your VAULT storage and we tried to resolve the issue but in your particular case there appeared to be a hardware failure. We do realise you were a couple of years past your warranty but did discuss options including a trade in option.

  There is always risk involved with any data storage system (including laptops, phones, NAS devices) why the Bluesound VAULT includes a backup utility in the settings menu. 

  All that being said, if you are still interested in trading in, please e-mail us back at support@bluesound.com or our Canadian Sales Team info we sent as our offer still stands.

  Best regards,

  Tony

  Anthony Williamson
  Product Support Manager – Lenbrook International
  Bluesound | NAD Electronics | PSB Speakers
  support@bluesound.com
  1-888-531-4666

   

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