I find it nearly impossible to get a reply from the BlueSound support crew.
I've had a long running problem with my Gen 1 vault not being able to run software updates.
I finally took the device in to be fixed, and it came back not fixed.(This is a 3 hour round trip by car for me, twice).
Since then I've been advised that I need to get a remote access session. Fine. But I'm based in the UK< and therefore the actual window when US support crew can do this is small. So, whenever I email a suggested time, I get no reply for many days after the suggested time.
The last time I did this was last Monday....and I'm still waiting for a reply !!!!
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