Login to calmradio

Answered
petervanderschaar

Hi :-)

I am a new user (bluesound node 2i, Android app).

I tried Calm Radio (the version with ads). I liked it and subscibed to CalmRadio. However when I try to start CalmRadio in BLuOS app (Android) I get error message: "Authorization no longer valid. Please login to your Calm Radio account again". 

How do I reset  my Calm Radio account in the BluOS app. (deleting and reinstalling teh app doesn't do the tric)

 

Thnx for your help.

Peter

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Comments

9 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Peter

    Log out of CALM Radio. Select Help, Diagnostics and reboot your Player. Wait until the LED turns Blue. Go back into the App and Select Music Service and re-log into CALM Radio.

    If the problem persists, Help, Send Support request and we can help further.

  • Marc Lustig

    I tried this approach but it doesn't help. Still getting the authentication error.

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  • Stephan Bohacek

    I have this same problem. I'm using the free subscription for CalmRadio. It seems that most stations show this error. But a few do not. I guess that the stations that show the authorization error are not free. I don't know a good way to find the free stations, besides clicking on each one.

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  • Tony W.
    Product Support Manager

    calmradio.com may be able to help you out by identifying those for you.

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  • Erik Anderson

    I can't login either. Entered correctly but no go. Just on free so not sure that matters? Thanks

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  • Tony W.
    Product Support Manager

    If you are running a new NetGear Orbi or NetGear Nighthawk router, check the NetGear App and disable NetGear Armour which may be blocking authentication with some music services. In the US, AT& provided routers also have similar security settings.

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  • Erik Anderson

    Thanks, have Nighthawk but armor not enabled. Deleted nighthawk app just trying but then also tried login for Calm on Bluos and still not working. On Spectrum for internet.

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  • Tony W.
    Product Support Manager

    Then you will have to speak with CalmRadio.com about your account credential status 

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  • B Harriman

    Bluesound

    Calm Radio is now available directly on all Bluesound devices.

    Simply install our app onto your BluOS app which is available on both IOS and Android devices.

    1. Look for the More Music menu then
    2. Search for CALM RADIO.
    3. Members can simply login
    4. Public non-member listeners can use the "Enable Anonymous Use" button

    Available for members (ad-free) listening at Calm Radio's highest HD audio quality and for free listeners (with ads).

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